Privacy Policy

What Jam collects, why, and how to delete it. It covers the Jam app for iPhone and jamugc.com.

Last updated 26 October 2026
The short version
What you give us, and your public postsName, email, WhatsApp, the accounts you post from, and the public numbers on their posts.
Used to run campaigns and pay youNever sold. No ads, no tracking across other apps.
Delete it in the appProfile, Settings, Delete my account. Or email us.

What we collect

  • NameSigning up, or in Settings
  • Email addressSigning up. It is how you sign in.
  • Phone numberSigning up, or in Settings
  • The accounts you post fromYour handles on TikTok, Instagram, YouTube and others. Signing up, or in Profile, Accounts.
  • Your campaign applicationsWhich campaigns you apply to, and the answer
  • “Posted today” tapsWhen you tap it on a campaign
  • Messages to the teamAnything you send us in the app's Inbox, by email or WhatsApp

From your public profiles

For each account you add that is on a campaign, we collect what anyone can see on its public profile: each post's link, caption, posting time and thumbnail, and its view, like, comment and share counts, once a day. We get these through data providers (today mainly ScrapeCreators). We never log in to your accounts or ask for their passwords.

Staff can also save a copy of a public post and a written transcript of its audio, to study what works on a campaign.

From SideShift

If you worked on Trot's campaigns through SideShift, we copied your record from Trot's SideShift account into Jam: your name, email, social accounts, the campaigns you were on, and your posts with their numbers.

Automatically

  • Sign-in records: when you signed in, and the IP address and device or browser type our sign-in provider records for security.
  • Server logs: our host records IP addresses and the pages requested, for a short time, to keep Jam running.
  • App use: when you open the app, the screens you view, sign-in attempts, and taps on notifications, updates and messages, with the app version and iPhone system version. We use it to keep the app working and fix problems.
  • Crash reports: if the app breaks, what went wrong, the phone model and system version, and the internet address it came from (sent to Sentry).
  • Notifications: if you allow them, a push token for your phone, so we can tell you about new messages from the team.
  • On your device: the app keeps you signed in with a token in the iPhone's secure storage (the Keychain) and remembers light or dark. The website uses a cookie to keep you signed in.

We use no third-party analytics, advertising or tracking tools, and don't track you across other apps or websites. We don't ask for your location, contacts, photos or camera.

Brands

Brands who apply on the website give us their company name, contact name, email, a link, category, timing, budget band, goals and notes.

How we use it

  • To run your account and sign you in. We email you a 6-digit code or a sign-in link; there is no password.
  • To read your application and match you to campaigns. A person on the team reads every one.
  • To count your posts on each campaign, show your numbers, and work out what you are paid.
  • To contact you about your applications, campaigns and pay, by email or WhatsApp, and by text message only if you turn on “Text me from Jam about my campaigns” (optional, off by default: on the phone-number form or in Settings). Message frequency varies. Message and data rates may apply; reply STOP to stop texts, HELP for help.
  • To keep Jam secure and working.

Who sees it

  • The Jam teamTrot staff, who run campaigns
  • Other creators on the same campaignThey can see that campaign's top posts and their numbers.
  • The brand behind a campaignIt may be shown that campaign's results, including your posts on it and their numbers.
And the service providers that run Jam for us, only to do that work
  • SupabaseDatabase, sign-in and file storage
  • VercelHosts the website and the app's server
  • ResendSends sign-in emails
  • ScrapeCreators and similar data providersRead public post numbers
  • SideShiftWhere some creator records came from
  • SentryCrash reports from the app: what broke, the phone model and system version, and the internet address it came from
  • ExpoSends app notifications: your push token and the start of the message
  • AppleDistributes the app (App Store, TestFlight) and delivers notifications
  • WhatsApp (Meta)When the team messages you there
  • TwilioSends and receives our text messages, if you turned texts on: your mobile number and the message

They may use it only to do that work for us, and must protect it as this policy does. We don't sell your personal information or share it for advertising. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except Twilio, which delivers our texts. We may share it if the law requires it, or if Trot's business is sold or merged (the buyer would be bound by this policy).

How long we keep it

We keep your details while you have an account. Post numbers are kept so campaign totals and pay records stay correct.

Deleting your account

In the app: Profile, Settings, Delete my account. Or email hi@jamugc.com from the address you sign in with. It happens straight away and can't be undone; if you are owed pay, email us first.

  • Deleted: your login and detailsYour name, email and WhatsApp number, and your Inbox messages
  • Stays: your postsThey and the accounts they came from stay counted on their campaigns, so totals don't change. They are no longer linked to you.

Your choices and rights

You can see and change your name and WhatsApp number in Settings, and remove accounts in Profile, Accounts (one that is on a campaign, or has posts that counted, stays).

To change your email, get a copy of your data, or ask us to correct or delete anything else, email hi@jamugc.com. Depending on where you live (for example California, the UK or the EU) you may have more rights, including to complain to your data protection regulator.

Children

Jam is for people aged 18 and over. If you think someone under 18 has an account, email us and we will remove it.

Where your data is stored

Our providers store data in the United States. If you live elsewhere, your data is moved to and stored there.

Security

Data is sent over encrypted connections and access is limited to the team. No system is perfectly secure; if something goes wrong that affects you, we will tell you as the law requires.

Changes

If we change this policy we will update the date above, and tell you in the app or by email if the change is significant. See also the Terms of Use.

Contact

Trot Apps, Inc., 2810 North Church Street, STE 89355, Wilmington, DE 19802, USA, run from Utah · hi@jamugc.com