Support
Questions about your account or campaigns. A person on the Jam team reads every message.
Questions
How do I sign in?
Enter your email. We send you a 6-digit code in the app, or a sign-in link on the website. There is no password.
I didn't get the email
It can take a minute. Check Promotions or Spam. Make sure it's the email you signed up with: if Jam doesn't know an email, nothing is sent.
Still nothing after a few minutes? Ask for a new code, or email us.
My code doesn't work
Use the code from the newest email from Jam, and type all 6 digits. Still stuck? Ask for a new code, or email us.
How do I change my email?
Email us from your current address and tell us the new one. You can change your name and WhatsApp number yourself in Profile, Settings.
How do I add or remove an account I post from?
Profile, Accounts. An account that is on a campaign, or has posts that counted, can't be removed there; email us.
How do campaigns work?
Pick an open campaign and apply. The team decides, and the answer shows on the campaign. Once you're in, it shows on Home with its cycle.
A post isn't counted
We check your accounts on a campaign once a day, so a new post can take a day to show. A post counts only if it's from an account on that campaign and was posted while that account was on it.
Still missing after a day? Email us the post's link and the campaign's name.
How do I delete my account?
Profile, Settings, Delete my account. Your login and your name, email and WhatsApp number are deleted. Your posts stay counted on their campaigns, no longer linked to you.
It can't be undone. You can also email us to do it.
Text messages
If you turned on “Text me from Jam about my campaigns”, Jam texts you when your campaign manager sends a message you haven't read, and you can reply by text. Message frequency varies. Message and data rates may apply.
Reply STOP to stop texts, START to turn them back on, or HELP for help. You can also turn texts off in Profile, Settings. Questions about texts: email us at the address above.
Privacy and terms
How we handle your data: the Privacy Policy. The rules for using Jam: the Terms of Use.